Computer freezes when scanning for virus

To double check, and to resolve any issues, try to identify any problems using this page. Finally, try updating your drivers by following these instructions. Good thing we still have some more things to try out! Viruses can cause a lot of trouble to your computer. I personally use Avira free version and run occasional scans with MalwareBytes free version.

For other options, check out our post on the best free Windows antivirus. To see if viruses could be causing your computer to randomly freeze, try running a scan with the antivirus software you have installed. When your computer keeps freezing, it could be a memory problem such as a faulty memory card. Luckily, Windows provides their own Windows Memory Diagnostic tool to troubleshoot issues like this. Then, make sure all of your work is saved , and click Restart now and check for problem s.

Once you do this, Windows will restart and run a memory diagnostics test. When your computer restarts and beings the test, press F1 to enter the scan options. Now, hit F10 to go back to the scan. Finally, go grab a cup of coffee or something while you wait for this scan to complete it takes awhile. Afterwards, your computer will restart and show you the test results.

If no problems are detected, try Step 8 to continue troubleshooting. Corrupted or missing system files could be why your computer keeps freezing. Type in command prompt , right-click Command Prompt , and click Run as administrator. Finally, wait until the scan is complete, and restart your computer to see if it worked. Like the previous two steps, Windows has a built-in tool for for diagnosing hard drive errors called Disk Check. Then, click on This PC and look under Devices and drives.

Right-click on the drive you want to check, and click Properties. After that, go to the Tools tab and click Check. Click Scan drive to begin the scan. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.

Need Windows 11 help? Issue When you try to scan from the HP software or from the HP product's control panel, the scan stalls or freezes. The front panel of the HP product locks up and does not respond. If you've, run the tool before you need to place a check mark here. Please attach the Additions. Thanks Ron. Okay, will you be around for a while? I need to take a conference call here in a minute..

Thanks for the prompt reply! Yep, I'm here, in and out for probably the next dozen hours. Malwarebytes stops scanning even though it show progress and the system stops responding. I can view the task manager and do basic operations if I wait forever. EXE and when it shows on the menu, right click and choose "Run as administrator" Then type the following exactly and press the Y key to say yes to allow it to run after the reboot.

Try running this first too 1. Restart Windows Let us know if that helps improve or not. Still hangs when scanning.. The system seems to operate fine but I don't want to use it until I'm sure it's not infected. AdvancedSetup Posted August 5, Posted August 5, Let me get the Disk Check report back please to see what it found and, or fixed.

Type powershell. Here's the chkdsk results. Posted August 5, edited. Your technical support and knowledge is top tier -Richard Edited August 5, by audinutt. Here is the mbam scan report. Thanks again for all of your help you're a rock star! Great, glad we were able to help. Take care and have a great weekend audinutt Ron. Ron, I wanted to follow up. I will be swapping the SSD with another and followup.

Okay, thanks for the update Richard, best of luck Ron. Report abuse. Details required :. Cancel Submit. Praseetha K. Hi RubeenaY, Windows defender scan may freeze due to the bad sectors on the hard drive You can try the following steps and see if it helps.

For further information, you can refer to the following link.